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Avaya Service Observe No Talk. Colaboración de video y equipo basada en la nube para empresas Avaya Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs NOTE: CM custom patch 24121 is 7.0.1.3.0 plus the 24112 fix included and can be activated if no additional fixes are required

Customer wants to know why A drops from the service-observer ,A should hear the talk between B and D because A still monitor B even doing transfer These Application Notes contain instructions for HP Qfiniti Observe with Avaya Aura® Qfiniti Observe Service Observe - No Talk uses a feature access code

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Starting with Call Center Release 3.1, a station user or a Service Observing route-to number vector operation can optionally activate Service Observing in a listen-only/no-talk mode that does not reserve a second time slot in port network gateway configurations We have agents working from home using VPN and 4621SW phones If you have a newer release of Call Center software and Service Observing (VDNs) is turned on in customer options, you could allow them to observe VDNs.

How to configure network locations and zones on the Avaya Diagnostic. Qfiniti Observe (Service Observe - No Talk) uses the DMCC and Service Observing No Talk Access Code for recording calls I think Sam from UW has a lot more experience with that piece

Announcing Avaya Enduser Self Service Portal VOSS Solutions. NOTE: CM custom patch 24121 is 7.0.1.3.0 plus the 24112 fix included and can be activated if no additional fixes are required We have agents working from home using VPN and 4621SW phones